How can public reporting of quality information drive the public to choose care providers?

Promoting and enabling choice in publicly-funded health and long-term care services has gained popularity in many countries over recent decades, as it can empower individuals and bring about improved care and outcomes as providers compete for business.

But for choice (and competition) of care provider to live up to its potential, people need good comparative information about care providers to make informed decisions.

In the policy summary authors review the literature on the measurement and reporting of quality information, provide insights to support future investment in public reporting systems, and summarize strategies aiming to increase the use of reporting by patients and users.

The policy summary is targeted at policy-makers, care providers and information developers. The evidence will be helpful for them in creating reports more likely to be used and valued by patients and users when choosing health or care providers.

This summary was published as part of a European Commission project, the European Union Cross-Border Care Collaboration (EUCBCC).